Thank you for shopping with SoapSleeves.com. This Shipping Policy explains how your orders are processed, shipped, and delivered.
1. Order Processing Time
All orders are processed during regular business hours, Monday through Friday.
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Standard processing time: 1–3 business days
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Custom size or custom printing orders: 3–7 business days
If we experience delays, we will contact you by email.
2. Shipping Methods
We work with reliable carriers to ensure safe and timely delivery. Available shipping methods may include:
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Standard shipping
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Expedited shipping
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Priority shipping
Shipping options will appear during checkout based on your location.
3. Shipping Rates
Shipping costs are calculated at checkout. Rates depend on:
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Order weight
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Destination address
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Selected shipping method
Some promotional periods may include free shipping.
4. Estimated Delivery Time
Delivery time begins after your order has been processed. Typical delivery windows:
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United States: 3–7 business days
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Canada: 7–12 business days
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United Kingdom & Australia: 10–15 business days
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Other international locations: 10–20 business days
Delivery timelines may vary based on customs clearance, carrier delays, or high-season traffic.
5. Tracking Information
Once your order ships, you will receive an email with a tracking number (when available). You can use this number to monitor the delivery progress.
6. Incorrect or Incomplete Addresses
Please ensure your shipping address is correct at checkout. Orders returned due to:
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Incorrect address
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Missing apartment number
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Undeliverable location
may require additional payment for reshipping.
7. Lost or Missing Packages
If a package is marked as delivered but you did not receive it:
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Check with neighbors or building management
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Check around your mailbox or doorstep
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Allow 24 hours for carrier updates
If the package is still missing, contact us at info@soapsleeves.com and we will assist you.
8. Damaged Shipments
If your order arrives damaged, please email us with photos of the package and the product. We will provide a replacement or help resolve the issue based on the situation.
9. International Shipping
International orders may be subject to:
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Customs fees
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Import taxes
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Duties
These charges are the responsibility of the customer. Customs processing may also extend delivery times.
10. Contact Us
If you have questions about your shipment, tracking, or delivery, you can contact us:
Phone: (503) 381-6437
Email: info@soapsleeves.com
Address:
303 W 137th Street, #5A
New York, NY 10030
United States